Covers the software stack behind call centres — Genesys, Avaya, Cisco Contact Centre, or Amazon Connect — that route calls, track queues, and log agent activity. VoIP Engineers configuring enterprise telephony for Indian BPOs, banks, and IT services firms need hands-on familiarity with at least one of these platforms alongside SIP trunking basics. Employers include the large outsourcing floors in Bengaluru, Gurugram, and Hyderabad where uptime on these systems is a direct revenue line.
The skills most often needed alongside Contact Centre Platforms in the same roles — build these together to widen your options.
Three trait assessments. Six dimensions. 869 careers, scored against the way you actually work. ₹149 for a year. ₹0 to try.