ClarUP Refund Policy

Start free before you pay

ClarUP lets you start with a free starter profile + top-3 career matches. Upgrade to Pro only if you want top-5 careers with reasons, your skill-gap roadmap, and a starter career plan.

Refund window

7 days from purchase

Usage-aware

Fast refunds depend on Pro usage

Processing time

Usually 5-7 business days

1. Free access before Pro

ClarUP is designed so you can see first-fit direction before paying. You can use the starter profile and quick career matches without buying Pro.

Pro is for users who want deeper confidence — your top-5 career matches with full reason paragraphs, skill-gap priorities for your top career, and a starter 30·90·365 day career plan.

2. The 7-day refund window — no questions asked

7-day refund, no questions asked

Request a refund within 7 days of purchase and we'll approve it — no questionnaire, no friction. The only exception is below.

We auto-approve refund requests submitted within 7 days. The one explicit limit: if you've already downloaded your full 9-page PDF DNA report, that counts as taking the deliverable home — refunds in that case are reviewed individually.

3. The single eligibility rule (and the rest is on us)

One sharp, fair bar — not a long list of clauses:

If you've downloaded the PDF DNA report

The 9-page PDF is the main Pro deliverable. Downloading it counts as taking the product home — refunds after PDF download are reviewed case by case.

Everything else is auto-approved

Browsed Pro features? Took the simulations? Saw the skill roadmap? Doesn't matter — within 7 days, refund approved.

4. How to request a refund

Email your request to:

hello@clarup.com

Include:

Your registered email address
Your payment or order ID
A short reason for the request

Approved refunds are usually processed within 5-7 business days. Banking timelines can vary by payment method.

5. Expiry is different from a refund

ClarUP Pro does not auto-renew. Your access simply remains active until the end of your paid term, which you can review in Portal Settings.

Important distinction:

There are no future renewal charges in the one-time Pro model
Your Pro access remains active until the end of the paid access period
Expiry or non-renewal does not automatically create a refund

6. Exceptions and review cases

We may still review and approve refunds outside the normal fast-refund conditions for cases such as:

technical issues that prevented normal use
billing errors or duplicate charges
unauthorized transactions with credible evidence

7. Contact

hello@clarup.com Contact page

Refund policy.