Is Telecaller (BPO) actually your fit?

Role you're checking

Telecaller (BPO)

Service

Telecallers in India's BPO sector make outbound calls from a dialer queue to prospects, existing customers, or defaulters — with the goal of generating sales, recovering dues, completing verifications, or cross-selling financial products. Unlike inbound call center agents who wait for contacts, telecallers initiate every interaction and are measured on dial rate, talk time ratio, conversion rate, and revenue or collection targets rather than AHT or FCR. The largest employers include ICICI Bank's telesales arm, SBI Cards, Bajaj Finserv, PolicyBazaar, Byju's (legacy), Paytm, Teleperformance outbound divisions, Concentrix India, and thousands of smaller telesales agencies in BFSI, EdTech, real estate, and insurance. Entry is genuinely accessible — 12th pass with clear Hindi or English diction qualifies — and the incentive structure means a top-performing telecaller often earns 1.5–2x their base salary in a good month, creating one of the few merit-unlocked income models at this education level.