Operations Managers run the day-to-day execution engine of a company — they own how work flows, how teams hit targets, and how cost, quality and SLA stay in balance. They design processes, build dashboards, run weekly business reviews, fix broken handoffs between teams, and manage the people closest to the actual work. In Indian startups, the Ops Manager is often the second or third hire after the founders — running supply, fulfilment, customer support, and city-level launch playbooks at companies like Swiggy, Dunzo, Zomato, BlueStone, Lenskart and Urban Company. In larger corporates (Reliance, Tata, ITC, HUL) the role sits closer to plant ops, manufacturing excellence, or shared-services delivery. Distinct from Project Managers (who own a single deliverable on a timeline) and from General Managers (who own the full P&L) — an Ops Manager owns the recurring machinery of how the business actually gets work done.
Operations Managers run the day-to-day execution engine of a company — they own how work flows, how teams hit targets, and how cost, quality and SLA stay in balance. They design processes, build dashboards, run weekly business reviews, fix broken handoffs between teams, and manage the people closest to the actual work. In Indian startups, the Ops Manager is often the second or third hire after the founders — running supply, fulfilment, customer support, and city-level launch playbooks at companies like Swiggy, Dunzo, Zomato, BlueStone, Lenskart and Urban Company. In larger corporates (Reliance, Tata, ITC, HUL) the role sits closer to plant ops, manufacturing excellence, or shared-services delivery. Distinct from Project Managers (who own a single deliverable on a timeline) and from General Managers (who own the full P&L) — an Ops Manager owns the recurring machinery of how the business actually gets work done.
Open the ops dashboard from home — review overnight SLA, order volume, attrition flags, top three escalations; flag two for same-day action
Reach the hub / office — walk the floor for 15 minutes, informal check-ins with shift leads and the customer-support team head
Morning stand-up with team leads — go through yesterday's SLA misses, today's priority list, and the action plan for the two stuck escalations
Pull the daily ops dashboard — volume, cost-per-order, SLA %, attrition, customer complaints; investigate two data anomalies
One-on-one with a struggling city team lead — coaching on a missed metric, agree on next-week recovery plan with specific commitments
Lunch at the office cafeteria with two product managers — push for a tooling fix that's costing 40 manual hours a week in the support workflow
Vendor SLA renewal call — negotiate a per-shipment rate cut with the hub-partner tied to volume guarantees and a 2-month performance review
Cross-functional sync with finance — walk through the monthly unit economics, justify a Rs 4Cr ops budget ask for Q3 capacity expansion
Write or refresh an SOP for the new returns workflow rolling out to 6 cities next Monday; coordinate with city ops leads for training
Prep the WBR deck for the leadership review — cause-of-misses for the week, recovery plan, and two specific asks of the leadership team
Final dashboard check, respond to Sunday-shift handover messages, plan tomorrow's hub visit; potential Sunday escalation prep if peak season
Wrap up — Slack responses on tomorrow's priority calls, escalation triage if any hub is at risk overnight
| City | Range |
|---|---|
| Bangalore | ₹18-30L |
| Mumbai | ₹15-25L |
| Gurgaon / NCR | ₹16-28L |
| Hyderabad | ₹14-22L |
| Pune | ₹12-20L |
| Remote / International | ₹20-35L |
Pro · Career-specific tests
Two short artifacts go beyond the general DNA test — a per-career simulation tests how you make real workplace decisions, and a per-career aptitude test checks your capability with the actual work. Sign in with Pro to start.
Plan, direct, or coordinate activities to solicit and maintain funds for special projects or nonprofit organizations.
Design or implement programs and strategies related to water resource issues such as supply, quality, and regulatory compliance issues.
Teach academic, social, and life skills to kindergarten students with learning, emotional, or physical disabilities. Includes teachers who specialize and work with students who are blind or have visual impairments; students who are deaf or have hearing impairments; and students with intellectual disabilities.
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
Wholesale Manufacturing professionals work in the Business & Management sector, applying specialized knowledge and skills to deliver impactful results. This career offers opportunities for growth and development across various industries.
Teach vocational courses intended to provide occupational training below the baccalaureate level in subjects such as construction, mechanics/repair, manufacturing, transportation, or cosmetology, primarily to students who have graduated from or left high school. Teaching takes place in public or private schools whose primary business is academic or vocational education.
Similar trait fit