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Aviation Ground Staff

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Aviation ground staff are the operational backbone of every Indian airport — managing check-in counters, boarding gates, ramp operations, baggage handling, and passenger services across the country's busiest terminals. The role spans IGI Delhi (T1/T2/T3), Chhatrapati Shivaji International Mumbai (T2), Kempegowda International Bengaluru, and regional airports servicing airlines like IndiGo (6E), Air India (AI), SpiceJet (SG), Vistara/Air India Express (UK), and Akasa Air (QP). Major ground handling companies — Çelebi NAS Airport Services, Bird Worldwide Flight Services (BWFS), Air India SATS — employ thousands of agents for ramp, baggage, passenger handling, and lounge operations. Entry typically requires 10+2 (12th pass) with an aviation hospitality diploma from Frankfinn, AHA (Air Hostess Academy), or airline-run training programs; DGCA-approved AVSEC (aviation security) training is mandatory before any airside access. Work is 24×7 shift-based — covering pre-dawn first-bank departures, overnight cargo, and late-night arrivals — with rostered rotations across public holidays. The role rewards calm under pressure, multilingual communication, and strict procedural compliance in one of India's fastest-growing transport sectors.